TERMS AND CONDITIONS V2

Please read these Terms carefully and ensure that you understand them before using Our Site.

By using Our Site you accept these Terms.

These Terms of Use govern your use of this website, uk-store.isseymiyake.com ("Our Site"). It is recommended that you retain a copy of these Terms of Use for future reference.

TERMS OF USE

The following documents may also apply to your use of Our Site:

Our Privacy Policy,
Our Cookie Policy,
If you purchase products from Us, Our Terms of Sale.

1. DEFINITIONS AND INTERPRETATION

In these Terms of Use, unless the context otherwise requires, the following expressions have the following meanings:

"Account"	means an account required to access certain features on Our Site;
"Content"	means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;
"User"	means a user of Our Site;
"We/Us/Our"	means ISSEY MIYAKE LONDON LTD.

2. INFORMATION ABOUT US

Our Site is operated by ISSEY MIYAKE LONDON LTD., also known as ISSEY MIYAKE.

We are a limited company registered in England and Wales under company number 03234989. Our registered address is c/o: 6 Bevis Marks, London EC3A 7BA and Our main trading address is 33 Brook Street, London W1K 4HG.

Our VAT number is 381 375 319.

3. HOW TO CONTACT US

To contact Us by email, please email Us at info@issey.co.uk.

You can also contact Us via the chat service which may be available on some pages of the Site.

We may monitor all communications made between you and Us.

Any personal information sent to Us, whether via Our website or otherwise (including, but not limited to, your name and contact details) will be collected, used, and held in accordance with your rights and Our obligations under data protection law, as set out in Our Privacy Policy.

4. ACCESS TO OUR SITE

Access to Our Site is free of charge.

It is your responsibility to make the arrangements necessary to access Our Site.

Access to Our Site is provided on an "as is" and on an "as available" basis. We may suspend or discontinue Our Site (or any part of it) at any time. We do not guarantee that Our Site will always be available or that access to it will be uninterrupted.

5. CHANGES TO OUR SITE

We may alter and update Our Site (or any part of it) at any time.

6. CHANGES TO THESE TERMS OF USE

We may alter these Terms of Use at any time. If We do so, the details and date of the changes will be highlighted at the top of this page.

Every time you use this Site or order Products from us, the Terms in force at that time will apply to your use and the Contract between us.

7. HOW YOU MAY USE OUR SITE AND CONTENT (INTELLECTUAL PROPERTY)

All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, for any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

8. LINKS TO OUR SITE

You may not link to Our Site from another website without Our permission.

Links to Our Site must be fair and lawful. You must not take unfair advantage of Our reputation or attempt to damage Our reputation.

You must not link to Our Site in a manner that suggests any association with Us (where there is none) or any endorsement or approval from Us (where there is none).

Your link should not use any logos or trademarks displayed on Our Site without Our express written permission.

You must not frame or embed Our Site on another website without Our express written permission.

9. LINKS TO OTHER SITES

Links to other websites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We accept no responsibility or liability for the content of third-party websites.

The inclusion of a link to another website on Our Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.

10. DISCLAIMERS

We make reasonable efforts to ensure that Our Content on Our Site is complete, accurate, and up to date, but to the extent permitted by law, We make no warranties, representations, or guarantees that this will always be the case. For information concerning products for sale through Our Site, please refer to Our Terms of Sale.

If you are a business user, We exclude all implied representations, warranties, conditions, and other terms that may apply to Our Site and Content.

11. OUR LIABILITY

The provisions of this Part 11 apply only to the use of Our Site and not to the sale of goods. The sale of goods is governed by Our Terms of Sale.

Nothing in these Terms of Use excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.

If you are a business user (i.e. you are using Our Site in the course of business or for commercial purposes), to the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content (including User Content) included on Our Site.

If you are a business user, We accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

If you are a consumer, you agree that you will not use Our Site for any commercial or business purposes and that We shall have no liability to you for any business losses as set out above.

12. VIRUSES, MALWARE, AND SECURITY

We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware; however, We do not guarantee that this is the case.

You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.

You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.

You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.

You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.

By doing so, you may be committing a criminal offence under the Computer Misuse Act 1990. All such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.

13. ACCEPTABLE USAGE OF OUR SITE

You may only use Our Site in a lawful manner:

You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
You must not use Our site in any way, or for any purpose, that is unlawful or fraudulent; and
You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind.

12. YOUR RIGHTS TO CANCEL AND END THE CONTRACT

Please note that the following paragraphs 12-16 only apply if you are a consumer and a UK citizen. If you are purchasing from outside the UK, please see paragraph 10.

We want all our customers to be happy with the products they purchase from Our Site. We may, at our discretion, offer services to refund or exchange Goods as described in our Delivery and Returns information. Any such offer does not affect your legal rights in relation to ending our Contract, which are set out below.

If the Goods are faulty or misdescribed, you may have a legal right under the Consumer Rights Act to end the Contract, to have the Goods repaired or replaced, or to get a full or partial refund. Details of your legal rights as a consumer are available from the Citizens Advice website or by telephone from them on 0808 223 1133.

If you are a consumer and a UK or EU citizen and have changed your mind, you may have a legal right to a "cooling-off period" within which you can end the Contract for any reason. Please refer to Part 13, below, for more information.

If you wish to end the Contract because of something We have done or are going to do, please refer to Part 14 for more information.

13. CANCELLING AND ENDING THE CONTRACT IF YOU CHANGE YOUR MIND

If you are a consumer, and a UK Citizen, Consumer Contract Regulations give you the legal right to change your mind and end the Contract for any reason during a "cooling-off period". This 14 calendar day period begins once your Order is complete and we send you the Order Confirmation, i.e. when the Contract is formed, and ends as set out below. You may also cancel for any reason before We send the Order Confirmation.

The cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the final instalment of Goods from your order.

If you wish to end the Contract for this reason, you must inform Us within the 14-day cooling-off period. Please inform Us by email or post. Please state that you want to cancel and end the Contract, providing your name, address, details of your Order and, where possible, your email address and telephone number. Our contact details are provided above in Part 2.

Your cancellation notice is effective from the date on which you send it. Provided you send your cancellation notice or contact Us directly by the end of the final day of the cooling-off period, your cancellation will be valid and accepted.

Please note that this right to cancel may not apply in the following circumstances:

If the Goods are sealed for health or hygiene reasons and you have unsealed them after receiving them;
If the Goods have been altered, personalised or custom-made for you.

14. CANCELLING AND ENDING THE CONTRACT BECAUSE OF SOMETHING WE HAVE DONE OR WILL DO

You may have the right to cancel and end the Contract because of something We have done or have informed you that We are going to do. This right to cancel applies in the following circumstances:

We have informed you about a change to these Terms of Sale that you do not agree to;
We have informed you about a change to the Goods that you do not agree to;
We have informed you about an error in the price or description of the Goods and you do not wish to proceed;
There is a risk that delivery of the Goods will be substantially delayed due to events outside of Our control;
You have a legal right to end the Contract because We have done something wrong (including where We have not delivered the Goods on time and the circumstances in part 11 apply).
If you cancel and end the Contract for any of the reasons set out in this Part 14, the Contract will end immediately and you will receive a full refund for any Goods which have not yet been provided.
If you wish to end the Contract for this reason, please inform Us by email or post. Please state that you want to cancel and end the Contract, providing your name, address, details of your Order and, where possible, your email address and telephone number. Our contact details are provided above in Part 2.

15. RETURNING GOODS AFTER CANCELLING AND ENDING THE CONTRACT

If you cancel and end the Contract for any reason after Goods have been dispatched or delivered to you, you must return the Goods to Us or arrange for their collection. Please contact Us using the details provided above in Part 2 for a return label or to arrange collection.

If you are exercising your right to change your mind under the cooling-off period as set out in Part 13, you must return the Goods to Us no more than 14 calendar days after the day on which you informed Us that you wish to cancel.

We will cover the costs of returning the Goods to Us in the following circumstances:

The Goods are faulty or misdescribed;
You are cancelling and ending the Contract because of upcoming changes to these Terms of Sale that you do not agree to;
You are cancelling and ending the Contract because of upcoming changes to the Goods that you do not agree to;
You are cancelling and ending the Contract because We have made an error in the price or description;
You are cancelling and ending the Contract because there is a risk that delivery of the Goods will be substantially delayed due to events outside of Our Control;
You are cancelling and ending the Contract because you have a legal right to do so because We have done something wrong

In all other circumstances, including where you are exercising your right to change your mind under the Consumer Contract Regulations, you may be required to cover the costs of returning the Goods to Us.

16. REFUNDS

All refunds due to you will be made using the same method used by you when paying for the Goods. You will be refunded the price paid for the Goods and for delivery, if your order was placed in a currency other than GBP your refund will be the price paid in that currency, subject to the following limitations and deductions:

If you are exercising your right to change your mind under the cooling-off period, We may reduce your refund to reflect any reduction in the value of the Goods if that reduction has been caused by your handling of the Goods in a way that would not be permitted in a shop. If We issue the refund before inspecting the Goods and subsequently discover that you have handled them in this way, We may charge you an appropriate sum.
Only basic delivery charges (i.e. the cheapest option available for your Order) will be refunded. We will not reimburse the additional cost of any premium delivery service you have paid for.

All refunds due to you will be made as soon as possible. If you are exercising your right to change your mind under the cooling-off period, We will issue your refund within 14 calendar days of the day on which We receive the returned Goods or the day on which you inform Us (supplying evidence) that you have sent the Goods back (if this is earlier).

If We have not yet provided an Order Confirmation or have not yet dispatched the Goods, we will refund you within 14 days of you informing Us that you wish to cancel and end the Contract.

17. OUR LIABILITY TO CONSUMERS

We will be responsible for any foreseeable loss or damage that you may suffer because of Our breach of these Terms of Sale (or the Contract) or because of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.

We only supply goods for domestic and private use by consumers. We make no warranty or representation that our Goods are fit for commercial, business, or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents, or sub-contractors), or for fraud or fraudulent misrepresentation.

Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer.

18. OTHER IMPORTANT TERMS

We may transfer Our rights and obligations under a Contract to another organisation, but this will not affect your rights and obligations under this contract.

You may not transfer your obligations and rights under these Terms of Sale without Our written permission. However, if you are a consumer, and you have purchased Goods as a gift, you may transfer the benefit of your Contract to the recipient of your gift without our prior consent, provided you inform us in writing.

The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms except in the case of the recipient of a gift as set out above.

If any of the provisions of these Terms of Sale are found to be unlawful, invalid, or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.

No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

19. LAW AND JURISDICTION

These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

If you are a consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms of Sale or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

If you are a business user, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms of Sale or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Revised on November 24, 2023.

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